Celebrate National Drive Thru Day with New Technology

The drive-thru made its debut in 1947, and has been a staple of road trips and meals on the go ever since. National Drive-Thru is July 24, and to celebrate, QSR Automations is sharing a few ways it is integrating its technology with major restaurant players to add efficiency to this fast-paced dining experience.

It will come as no surprise that drive-thru sales were up almost 47% percent in 2020 compared to previous years. Customer expectations are up as well: Diners demand shorter wait times in addition to high-quality food and impeccable orders. Connect your entire operation from your POS, BOH and everything in between, with one piece of technology and provide seamless service every time with our ConnectSmart Kitchen solution. Tap into features like:

• Capacity Management –Taking both drive-thru and dine-in orders into consideration, the real-time data provided allows your kitchen to keep up. Guests experience lower wait times and fresh, hot food every time!

• Order Routing – Taking traditional order routing one step further, ConnectSmart Kitchen allows restaurant operators to create different order types for drive-thru and dine-in order as soon as they are entered in the POS interaction, avoiding mix-ups and keeping drive-thru wait times low.

• Delayed Routing/Meal Pacing – Making sure a guest gets each of their order items at the same time is a balancing act. Our technology can help by delaying items with shorter cook times, so all food is delivered fresh and at the same time.

• Bin Management – Don’t run out of French fries right before the dinner rush. ConnectSmart Kitchen allows restaurants to designate items they need during rushes and put them in a “bin”. The bin (using data from previous periods) allows the staff to accurately track when they need to prepare more of an item each time.

• POS Integrations – Make sure that your kitchen technology communicates with your POS, so that in every step of the order’s journey can be tracked by everyone in the restaurant. ConnectSmart Kitchen integrates with over 70 POS partners, so you won’t have to invest in a new system. Reduce noise, frustration, and provide a stellar visit.

“The restaurant industry is still feeling the effects of the pandemic and ensuing labor shortage,”  said Angela Ciliberti-Riedling, Vice President of Product Strategy, a new department formed to oversee new product expansion. “Our primary focus right now is to continue to bring new products forward that help our customers operate more efficiently, ultimately delivering a better dining experience.”

These and other innovations are designed to integrate seamlessly with existing QSR Automations technology, but also with more than 70 other POS systems. So no matter what technology your restaurant uses, efficiency can be maximized without overhauling your entire tech set-up.

Happy National Drive-Thru Day!

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About the Author

Devyn is the Social & PR Specialist on the Marketing Team. She has a B.S. in Communication and an M.S. in Global Strategic Communication. She liked QR codes (before they were cool) ever since a two-week trip to China. She’s obsessed with true crime and enjoys quality time with her friends and family. Ask her about books she’s read, Criminal Minds, her dog-child, or her favorite cocktails!