The Power of Real-Time Data: Leveraging ConnectSmart® Host for Smarter Seating
Kitchen Automation, Partners, QSR Blog, Restaurant Management, Restaurant Marketing, Restaurant Operators, Restaurant Technology, Technology
In the hospitality sector service is paramount, therefore, maximizing efficiency and enhancing the guest experience is a key part of business. For restaurant operators, the ability to predict and manage busy periods, prioritize high-value guests, and ensure seamless coordination between the front and back of house can make the difference between an okay night and a great one.
ConnectSmart® Host, an innovative solution from QSR Automations, offers a powerful way to harness real-time data to achieve smarter seating and optimize overall operations.
Notifying Hosts about Priority Guests
In the hospitality industry, recognizing and prioritizing high-value guests is crucial. ConnectSmart® Host integrates with customer relationship management (CRM) systems, allowing your employees to identify VIPs, regulars, and special occasion diners ahead of time in the CRM, allowing you to prepare to give them the best experience possible. This real-time guest information empowers hosts to provide personalized greetings and exceptional service right from the start. For example, if a guest with a history of high spending or frequent visits checks in, ConnectSmart® Host can notify the host staff immediately. This enables the team to offer personalized touches, such as preferred seating or complimentary items, enhancing the guest’s experience and fostering loyalty. By leveraging real-time data, you can turn each visit into a memorable occasion, increasing the likelihood of repeat business.Seamless Coordination with the Back of House
The power of ConnectSmart® Host extends beyond the front of house. When integrated with ConnectSmart® Kitchen and RecipesPlus, it creates a cohesion that ensures the back of house is always in sync with the dining room. ConnectSmart® Kitchen streamlines kitchen operations by providing real-time order updates, tracking cook times, and prioritizing tasks based on the flow of guests. ConnectSmart® Host’s data can be displayed on your ConnectSmart Kitchen display screens, allowing the culinary team to prepare accordingly. This level of coordination helps prevent bottlenecks, reduces wait times, and maintains the quality of food being served.Ready to step into the future of smarter seating?
L'autore
Caitlin Soard è una Content Marketing Strategist con oltre sette anni di esperienza nel marketing. È entrata a far parte del team di marketing di QSR Automations nel giugno del 2022 e da allora ha lavorato sodo per migliorare i social media e i contenuti. Ha frequentato il Franklin College dove ha conseguito una laurea in Arti, con specializzazione in Giornalismo e Relazioni Pubbliche e una specializzazione in Inglese. Quando non presta la sua abilità nei social media a QSR Automations, la si può trovare a giocare a Dungeons & Dragons o ai TCG nel suo negozio di carte locale, a godersi la musica locale dal vivo o a passare il tempo con il suo gatto e i suoi due cani, Ellie, Laney e Orryn.
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