Picture this: A party of 10 is arguing over where to eat when someone suggests your restaurant. There's a mutual agreeance that your place has amazing food and service until the one vegan in the group points out that there’s nothing they can really eat on your menu. After some grumbles, they dismiss …
Restaurant Customer Service Strategy: In the Heat of the Moment
You know those restaurant nights. The kind where guest traffic is nonstop, the staff runs at full capacity, and amidst the high energy, snags, chokepoints, and miscommunications rear up at every turn. Sure, you've got a great customer service policy in place, but what about some "on-the-floor" …
Dining Trends: What, Where and How Millennials Eat
Millennials, the generational group born between the mid-80s and mid-2000's, represent roughly 1/4 of the American population. Incubated in web technology and global connectedness, they're an informed generation, often stereotyped by their passion for smartphones, selfies and a rosy hue fashion …
NoWait vs ConnectSmart®Host (Formerly DineTime): Head-to Head Comparison
Having a guest management system is crucial to running an efficient restaurant and improving the guest experience. In fact, Toast found that 73% of diners agree that restaurant technology improves their guest experience. If you’re in the market for a guest management system, we have some information …
Revamp Your FOH: The 6 Best Restaurant Reservation Systems
With so many restaurant reservation systems out there, it’s hard to narrow it down to one that best suits your restaurant. For most, you’re looking for a solution that is cost efficient yet offers features that make your restaurant more efficient. To make your decision easier, we have narrowed it …
The Benefits of a Restaurant Reservation System
The restaurant industry is forever changing but there is one thing here to stay: restaurant technology. Specifically, technology that impacts the guest experience. Customers want a more convenient dining experience and mobile reservations are at the top of the list. OpenTable found in their …